Refund policy
Our Made-to-Order Policy
Our jewelry products are made to order just for you! Due to the custom and personalised nature of our jewelry, we do not offer refunds or returns on any items. Each piece is carefully crafted specifically according to your order specifications.
If you have any issues with your order, please contact our support team at care@yourcustomlamps.com, who'll be happy to assist you!
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We stand behind the quality of our craftsmanship and will work with you to resolve any legitimate quality concerns.
Non-Returnable Items
All jewelry items are considered non-returnable due to their made-to-order nature, including:
- Custom jewelry pieces
- Personalized items with engraving
- Special orders made to your specifications
- All rings, necklaces, bracelets, and earrings
Please get in touch if you have questions or concerns about your specific item at care@yourcustomlamps.com.
Quality Guarantee
While we do not accept returns, we are committed to delivering high-quality jewelry that meets your expectations. If you receive an item that:
- Has manufacturing defects
- Was damaged during shipping
- Does not match your order specifications
- Has quality issues with materials or workmanship
Please contact our support team immediately at care@yourcustomlamps.com with photos and your order details. We will review each case individually and work to make it right.
European Union 14 Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel your order within 14 days for any reason, provided the item has not yet entered production. Once production begins on your custom jewelry piece, the order cannot be cancelled due to the personalized nature of the work.
Contact Information
For any questions or concerns about your order, please contact us at: Email: care@yourcustomlamps.com.
We're here to help ensure you're completely satisfied with your custom jewelry purchase!